Privacy Policy

Fancy Dress Jaipur

This Privacy Policy explains how Fancy Dress Jaipur collects, uses, manages, and protects customer information when you use our website, place an order, contact us, or request support.

1. Information We Collect

We may collect the following information based on your interaction with us:

• Name and mobile number
• Email address (if provided)
• Delivery or pickup address
• Billing details (if required)
• Order details (costume type, size, rental or purchase, quantity)
• Account details (if login or registration is used)
• Communication records via WhatsApp, phone, email, or website forms
• Bulk enquiry details such as event date, number of participants, size requirements, and accessories

We only collect information necessary to complete your request or provide services.

2. How We Use Your Information

Your information is used for the following purposes:

• Processing costume rental or purchase orders
• Confirming availability, size, and customization requirements
• Coordinating delivery, pickup, or store visit
• Sending order updates and support communication
• Managing bulk orders for schools, events, and groups
• Preparing invoices and maintaining order records
• Handling complaints, exchanges, or disputes
• Improving service quality and customer experience

3. Payment Handling

Payments may be completed through approved payment methods or third-party payment providers.

We do not store sensitive payment information such as full card details unless processed through secure and authorized systems.

4. Order, Delivery and Pickup Coordination

We use your information to manage:

• Dispatch and local delivery within Jaipur
• Same-day pickup coordination (if selected)
• Rental duration tracking
• Return reminders and follow-up (for rental items)

5. Bulk Orders and Event Requirements

For school functions, cultural events, or large group bookings, we may collect and retain:

• Event date and timing
• Number of participants
• Size or age group details
• Costume categories and accessories
• Confirmation and coordination communication

This helps us ensure smooth planning and timely execution.

6. Customer Communication

If you contact us via WhatsApp, phone, email, or forms, we may retain communication records for:

• Order clarification
• Customer support
• Issue resolution
• Service improvement

7. Sharing of Information

We do not sell customer data.

However, limited information may be shared only when required with:

• Courier or local delivery partners
• Payment service providers
• Technical or website support services

Information sharing is limited to what is necessary for order fulfillment or operations.

8. Data Security

We take reasonable measures to protect your information from unauthorized access, misuse, or loss.

However, no online system can be completely secure at all times.

9. Marketing Communication

We may contact you for order-related updates.

Occasionally, we may share relevant service or offer-related messages. You can request to stop non-essential communication anytime.

10. Cookies and Website Usage

Our website may use cookies or basic analytics tools to:

• Improve browsing experience
• Understand user behaviour
• Support website functionality

You can manage cookies through your browser settings.

11. Children’s Information

Many of our costumes are for children, but all orders are expected to be handled by parents, teachers, schools, or responsible adults.

We do not directly collect personal information from children.

12. Your Rights and Requests

You may request to:

• Update your contact or order details
• Correct inaccurate information
• Ask questions related to your data

You can contact us using the details below.

13. Changes to This Policy

We may update this Privacy Policy when required due to business, operational, or legal changes.

The updated version will always be available on this page.

14. Contact Us

For any privacy-related queries or requests:

Fancy Dress Jaipur
📧 Email: fancydressjaipur.in@gmail.com
📞 Phone / WhatsApp: 9610222211